Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our services, and information from third parties. This may include, without limitation:

• Contact details, such as name, email address, and phone number, submitted through forms on our site.
• Account and dashboard usage data, including login activity, preferences, and interactions with our tools.
• Technical data such as IP address, browser type, device identifiers, and approximate location, collected via cookies and similar technologies.
• Any correspondence or feedback you send to us.

2. How We Use Information

Information we collect may be used to:

• Provide, operate, and maintain our website, dashboard, and related services.
• Respond to inquiries, requests, and support needs.
• Improve, personalise, and develop our products and services.
• Send administrative communications, updates, and, where permitted, marketing communications.
• Detect, investigate, and prevent fraudulent or unauthorised activity, and maintain the security of our systems.
• Comply with applicable legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to operate core functionality, remember preferences, and analyse how visitors use our site. You can typically control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features. Where required by applicable law, we will seek your consent before placing non-essential cookies.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate business interests, and compliance with legal obligations. The specific basis will depend on the context in which information is collected and used.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information with:

• Service providers and vendors who perform functions on our behalf, such as hosting, analytics, or customer support, subject to confidentiality obligations.
• Professional advisors, such as legal, accounting, or compliance consultants, where necessary.
• Regulatory authorities, law enforcement, or other parties where required by law, legal process, or to protect our rights, property, or safety.
• A successor entity in connection with a merger, acquisition, restructuring, or sale of assets.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, legal and regulatory requirements, and the need to resolve disputes or enforce agreements.

7. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to or from our services.

8. International Data Transfers

Depending on how our services are provided and hosted, information collected may be transferred to, stored, and processed in countries other than your country of residence. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection law.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to the processing of your data, and the right to data portability or to withdraw consent where processing is based on consent. To exercise any applicable rights, please contact us using the details provided on our website. We will respond to verifiable requests in accordance with applicable law.

10. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Zyqalvoren. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the contact details provided on our website or through our dashboard support channels.